All products are shipped brand new and sealed in their original packaging.

All product returns must be authorized by GetSafes.com, within 30 days of product purchase.

All returns will only be accepted with a Return Goods Authorization (RGA), which will be provided by us via email or by phone. Please provide the reason for returning the product.

The product must be un-opened, wrapped carefully and returned in the original condition and packaged the same way it was received. The product will be shipped to the address that we will provide to you along with the RGA. Upon receiving the product at our warehouse, the product will be inspected thoroughly.

Roundtrip shipping cost, a 20% restocking fee and any damage noted will be deducted from the refund.

High-Security locks are not returnable, as they are registered for each customer personally.

At GetSafes.com we make sure that when a product leaves our warehouses, it has been thoroughly inspected prior to being shipped.

You must inspect for shipping damage prior to accepting the product from the freight company.

You must inspect for damages of the product at the day of arrival and report to us by calling the customer service or by emailing us.

In the rare event that a product arrives damaged or defective and is reported to us within 72 hours of arrival, we will exchange that product at no cost to you within 30 days of purchase.

If the product becomes defective after 30 days of purchase, the purchaser needs to contact the manufacturer for repair. Our customer service department will be glad in helping you contacting the manufacturer.

Damaged or defective product that is returned without an RGA or shipped to the wrong address will not be accepted.

An order may be cancelled as long as the product has NOT been shipped yet.

All other cancellations will be subject to shipping, freight and 20% restocking fee.

In order to cancel an order, you must call customer service at (877) 723-3791 or email us at info@getsafes.com.